on 01-23-2018 3:42 PM
Faulting application name: crw32.exe, version: 14.2.4.2410, time stamp: 0x590cf9c1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x04e14148
Faulting process id: 0x22a0
Faulting application start time: 0x01d393f23c708a4d
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: unknown
Report Id: 60577e9c-a243-4caf-a68f-1d3b0457a1cd
Faulting package full name:
Faulting package-relative application ID:
Navigate to the installation folder.
By default it is:
C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs\YYYY.MM.DD.hh.mm.ss\
and see if there are any errors in the following log:ErrorsAndWarnings.log
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LoadedModule[120]=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\u2ldts.dll
LoadedModule[121]=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\u2lexch.dll
LoadedModule[122]=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\u2lfinra.dll
LoadedModule[123]=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\U3520en.dll
LoadedModule[124]=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\u35dten.dll
LoadedModule[125]=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\U3l20en.dll
LoadedModule[126]=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\u3ldten.dll
LoadedModule[127]=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\u3lxcen.dll
LoadedModule[128]=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\u3lfren.dll
LoadedModule[129]=C:\Windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[130]=C:\Windows\System32\msxml3.dll
LoadedModule[131]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[132]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[133]=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\keydecoder.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Crystal Reports
AppPath=C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=1C0986363AADD7069E3A71212BC012A3
MetadataHash=-1421543398
Looks like keydecoder.dll causes CR to crash. I will try to re-install with temporary key (before I was using real key submitted with purchase invoice)
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