on 05-18-2016 3:14 PM
Hi,
I am using SLA routing rules to assign a Service Level to a Customer based on the ABC Classification. When the customer has no classification assigned, no SLA is determined when creating a ticket. However when I create a ticket for a customer without a classification, in the overview tab in the timeline-section, the fields Customer Due and Completion Due are prefilled with some deadlines. I need to know where this dates come from?
BR,
Bartosz
Hi
THESE DATES ARE GETTING FILLED FORM THE FINE TUNING ACTIVITY "DATE PROFILES"
Regards,
Suresh
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