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Limit time agent in the company or queue - How to

How can i automate the management of output agents of campaigns (or queue) fixed time?

There is a need to plan the work of the agents on various communication channels with customers throughout the day.

Regards,

Yuri

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  • Posted on Aug 23, 2016 at 08:14 AM

    Hi Yuri,

    you could utilize profiles to achieve the requested with queues. How to can be found from advanced training document part 2 under chapter "profile for logging into queues". The document is available at market place.

    Regards,
    Jukka

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