on 08-12-2016 1:14 PM
How can i automate the management of output agents of campaigns (or queue) fixed time?
There is a need to plan the work of the agents on various communication channels with customers throughout the day.
Regards,
Yuri
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Hi Yuri,
you could utilize profiles to achieve the requested with queues. How to can be found from advanced training document part 2 under chapter "profile for logging into queues". The document is available at market place.
Regards,Jukka
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