Are you experiencing issues with your SAP Outlook add-in?
Problem Statement: The Outlook add-in on end user PCs/systems gets removed or disabled during updates, and upon reinstallation, it fails to function properly.
Business Scenario:
Imagine a company, ASD Corp, that relies on Microsoft Outlook for communication and collaboration. To enhance productivity and streamline workflow, ASD Corp utilizes an Outlook add-in that provides additional functionalities and integrates with their internal SAP systems.
However, the company encounters an issue wherein the Outlook add-in is removed or disabled following system updates on end user PCs. Consequently, when the add-in is reinstalled, it fails to operate as expected. This recurring problem disrupts daily operations, hampers productivity, and frustrates employees who rely on the add-in's functionality.
To resolve this issue, IT support teams or system administrators need to follow a troubleshooting process and implement a solution to ensure that the Outlook add-in remains intact and functions correctly after system updates.
Follow these steps to troubleshoot and resolve the problem:
Step 1: Click on Help icon in Outlook add in
Step 2: Select the option to show the log file directory
Step 3: Locate and access the C4C Folder
Step 6: Reopen Outlook
Step 7: Go to the Settings section and navigate to the Service tab
Step 8: Enable the service agent responses to tickets, and include the default account when replying to tickets by following the screenshot provided. Apply and save the changes
Step 9: You can now log in to the add-in as usual and create tickets via Outlook
By following these steps, you can easily resolve any issues with your Outlook add-in and continue using it efficiently.
Problem Statement: The Outlook add-in on end user PCs/systems gets removed or disabled during updates, and upon reinstallation, it fails to function properly.
Business Scenario:
Imagine a company, ASD Corp, that relies on Microsoft Outlook for communication and collaboration. To enhance productivity and streamline workflow, ASD Corp utilizes an Outlook add-in that provides additional functionalities and integrates with their internal SAP systems.
However, the company encounters an issue wherein the Outlook add-in is removed or disabled following system updates on end user PCs. Consequently, when the add-in is reinstalled, it fails to operate as expected. This recurring problem disrupts daily operations, hampers productivity, and frustrates employees who rely on the add-in's functionality.
To resolve this issue, IT support teams or system administrators need to follow a troubleshooting process and implement a solution to ensure that the Outlook add-in remains intact and functions correctly after system updates.
Follow these steps to troubleshoot and resolve the problem:
Step 1: Click on Help icon in Outlook add in
Step 2: Select the option to show the log file directory
Step 3: Locate and access the C4C Folder
Step 6: Reopen Outlook
Step 7: Go to the Settings section and navigate to the Service tab
Step 8: Enable the service agent responses to tickets, and include the default account when replying to tickets by following the screenshot provided. Apply and save the changes
Step 9: You can now log in to the add-in as usual and create tickets via Outlook
By following these steps, you can easily resolve any issues with your Outlook add-in and continue using it efficiently.
- SAP Managed Tags:
