Hello,When I create.associate an account/contact from lead, the fields Job Title, Phone, Fax and Address are grayed out. As soon as I save, in the account/contact screen, I will be able to edit them. I have checked in the Master Layout and the Read O...
Hello Community,In the Contacts page, there is a field called 'Best Reached By' with some drop-down options like E-mail, Phone etc. Can someone please let me know where these options are maintained in BC? I have checked in BC activities like Accounts...
Hello Everyone,In the BC Activity Custom Status, the options 'Create ERP Sales Quote' and 'Create ERP Sales Order' are missing though I have ERP Integrated.Kindly suggest what I need to configure to get this.Thanks,Preethi
Hello All,
For your reference, this is how you can add the a href tag in case you are getting special characters in the url when converting to html
<a href="https://myNNNNN.crm.ondemand.com/sap/public/ap/ui/repository/SAP_UI/HTML5/client.html?bo_ns...
Hello,Please find the explanation as below: A) Resolved on works follows, if 'Finish Work' is already clicked on the ticket. 1. We check if the 'Resolved On' value is already filled. If yes, we do not change it. 2. If not, we set it to current date.B...
Hi Chandara,You can use code list restrictions to hide SRRQ. https://blogs.sap.com/2015/11/20/how-to-use-code-list-restrictions-to-control-dropdown-field-values/RegardsPreethi
Hello,For your user, your need to assign either employee support work enter view or tickets work center view. You cannot have both assigned. Once you remove either one, you should be able to view the ticket type you created. RegardsPreethi
Hi Martin,
Looks like as per the below KBA, this is not possible.
https://apps.support.sap.com/sap/support/knowledge/public/en/2668354
Thanks & Regards
Preethi
