In the rapidly evolving landscape of digital transformation, the power of partnership stands out as a pivotal force driving success in the professional services industry, particularly in SAP RISE projects. SAP's strategic shift towards leveraging partner ecosystems to forge industry-specific solutions marks a significant departure from traditional models. This change heralds a new era where innovation and collaboration intersect, offering unprecedented opportunities for value creation.
A shining example of this collaborative spirit can be seen in the innovative approaches taken by partners, not just in filling the gaps identified by SAP but in proactively identifying, developing and utilizing groundbreaking solutions for their client projects. One noteworthy illustration of this trend is how Kaar Technologies, a pure play SAP Gold Partner, leverages KTern.AI - an SAP approved industry cloud solution to expand partnership opportunities. Their initiative in crafting a tool to streamline digital transformation projects, particularly for SAP RISE endeavors, has set a benchmark for partner-driven innovation. This blog post delves into the essence of partner-to-partner collaboration within the professional services sector, exploring the collaboration between Kaar and Hewlett Packard Enterprises (HPE) which leveragings KTern.AI for their customers, and help promote the solution to others.
Ratnakumar Nagarajan, Executive Director @ Kaar & Chief Product Officer @ KTern.AI
Q: What type of solution did you develop, and why?
Answer: We developed KTern.AI, a cloud-based solution, to address the evolving challenges faced by professional services firms like ours. With over two decades of experience in the industry, we identified common pain points such as global attrition risks, delivery gaps, resource crunch, and upskilling needs. Leveraging the power of SaaS and integrating seamlessly with SAP S/4HANA, KTern.AI empowers organizations to unify their remote workforce, streamline delivery processes, and drive effective change management. Tapping the potential of SAP BTP and Generative AI with a purpose augmented the KTern.AI value and made the difference. It's our commitment to innovation and addressing industry needs that drove the creation of KTern.AI.
Q: What are the typical customers for this solution and how has the solution helped these customers?
A: We primarily cater to professional services firms looking to enhance their delivery capabilities and workforce efficiency. For instance, we are humbled by the feedback and value adoption from our customers like HPE, who focus on workload modernization services. Our solution serves as a SaaS platform that seamlessly integrates with SAP systems, allowing them to harness the collective expertise of their remote workforce, streamline delivery processes, and effectively manage change. We take pride in contributing to the success of professional services firms worldwide, enabling them to achieve their business objectives with confidence, transparency, and integrity. Contributing & giving it back to the same industry - pleasure always!
Q: Have you seen any benefits of your solution being approved as SAP’s industry cloud solution & being on the SAP store?
A: The approval of our solution as SAP's industry cloud solution and its availability on the SAP Store has been highly advantageous for us and our customers. With SAP's focus on Everything as a Service model and the industry cloud initiative, there's increased visibility and trust in addressing industry-specific pain points. Aligning with SAP has not only enhanced our visibility but also instilled confidence and conviction in our customers on addressing the industry gaps with our joint value proposition. The industry cloud initiative has also opened doors for us to participate in other strategic SAP programs such as RISE with SAP, Delivery Automation Tooling, and Co-Innovation with SAP Labs. This expanded involvement has not only generated more leads but has also provided additional validation of the value our solution offers.
Q: You also work with other SAP partners. Can you say a little bit about this?
A: Indeed, we collaborate with various SAP partners like HPE on driving packaged solutions with Digital Transformation as a Service model. Our partnership extends beyond just delivering solutions; we also empower our partners to act as resellers for other professional services firms. It's gratifying to see our customers recognizing the value of our product and becoming advocates for us, ultimately contributing to our continued growth and success in the market.
Peter Put, Chief Technologist SAP Innovation and Delivery Lead Global SAP Consulting Practice @ HPE
Q: How and why you ended up using KTern.AI?
A: Workload modernization is a key focus area for us at HPE, and we are constantly seeking innovative solutions to address the evolving needs of our customers. Collaborating with a diverse ecosystem of technology partners is integral to delivering comprehensive workload modernization solutions. When SAP introduced the RISE with SAP initiative, aligning with our vision of cloud migration, we recognized the opportunity to address customer pain points with solutions like KTern.AI. KTern.AI stood out to us as a solution that could empower our delivery teams and practice teams through automated execution and gain a competitive edge in sales pursuits. Through conversations with the KTern.AI team, we developed trust and confidence in their capabilities, making them the right choice to augment our delivery efforts.
Q: What are the biggest benefits you have experienced by using KTern.AI?
A: The adoption of KTern.AI has yielded significant benefits for us in streamlining and accelerating our delivery. One of the most notable advantages is the automation and acceleration of our delivery timelines, allowing us to meet project deliverables ahead of schedule through KTern.AI’s automation. The assessment functionality provided by KTern.AI has been particularly beneficial, enabling us to digitally build business cases and garner support for our delivery initiatives. This has not only saved considerable time and effort for our SAP workforce but has also resulted in around 20% higher win rates in our sales pursuits. The automation capabilities of KTern.AI have played a key role in driving efficiency and success across our projects.
Q: Can you mention an example of a specific feature / functionality of the solution that your consultants really appreciate?
A: One feature of KTern.AI that our consultants truly appreciate is its agile delivery automation and data-driven assessment capabilities. These functionalities have been instrumental in addressing our delivery pain points and streamlining our project. By leveraging KTern.AI's data-driven assessment, we are able to build proposals backed by concrete insights, enabling our delivery and practice teams to make informed decisions and ensure delivery excellence in our competitive sales pursuits.
Q: Can you talk a little bit about your collaboration with KTern.AI?
A: Our collaboration with KTern.AI has been instrumental in driving the success of our delivery projects. Following our positive experience with KTern.AI, we are now looking to expand its usage globally across all our delivery initiatives. One of the key aspects of our collaboration with KTern.AI is the assurance and trust we have in their 24/7 customer service. Their dedicated customer success center has been invaluable, providing support from training and enablement to addressing additional queries throughout our projects. This proactive support ensures that there are no gaps in our delivery processes, allowing us to maintain high standards of quality and efficiency.
Q: In addition to being a customer of KTern.AI, I understand you are positioning the solution to other professional services organizations?
A: Yes, in addition to being a customer of KTern.AI, we also see the potential of the solution for other professional services organizations in our ecosystem like Fongtek. If we identify a need for the product among these organizations, we introduce it to them as well.
Conclusion:
The journey of KTern.AI from concept to cornerstone of SAP RISE projects exemplifies the transformative potential of partner-to-partner collaboration in the professional services industry. Kaar's initiative in developing KTern.AI and the subsequent adoption by industry giants like HPE underscores a pivotal shift towards a more collaborative, innovative, and efficient approach to digital transformation. For SAP partners embarking on SAP RISE projects, the story of KTern.AI is not just inspirational but instructional, offering valuable insights into the benefits of collaborative innovation and the potential to redefine industry standards. Whether you're exploring new solutions or seeking to enhance project delivery, the journey of KTern.AI serves as a compelling invitation to consider the power of partnership and innovation in achieving digital transformation success. For those intrigued by the possibilities of such collaborations, engaging with KTern.AI to explore partnership opportunities could be the next step towards redefining your SAP RISE project outcomes
More about Kaar:
KTern.AI is an Independent Product division of Kaar Technologies - A global IT firm focused on providing SAP services like SAP ERP Implementation, SAP Upgrade, SAP Rollout, SAP module implementation and SAP Support Services for different verticals in the industry like Oil & Gas, Petrochemicals, Manufacturing, Public Sectors, Engineering & Construction, Transportation, Education, Healthcare, Media and FMCG. With a strong base of 2500 + SAP associates and through many successful ventures and partnerships, Kaar Technologies has completed over 1000 + SAP projects and worked with many reputed organizations world over. KTern.AI is a key pillar in this journey as a 'Digital Transformation as a Service' (DXaaS) automation delivery model which reduces 24% of the effort with hyper automation tapping our tribal knowledge base having 2 decade years of industry experience
More about HPE:
At Hewlett Packard Enterprise, we are changing the world together. We’re advancing the way people live, work and communicate. With a culture that thrives on finding new and better ways to accelerate what's next, we offer businesses the opportunity to turn insights into outcomes. We do this by making Hybrid IT simple, powering the Intelligent Edge, and providing the expertise to make it happen. What starts here changes the world. We have a global workforce of about 1 lakh employees dedicated towards delivering the best for our customers.
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