Cannot change an S-user password associated with Universal ID

[steve_stubbs]

I am a consultant and have set up my consultant P-user as my Universal ID. I have a company S-User account added to my Universal ID that is also used as a login to BTP at the company. I need to change the password of the S-User account as that is required to make a connection from SAP Digital Manufacturing Cloud Connector subaccount to BTP subaccount, according to the Cloud Connector Documentation.

when I attempt to change the S-User Password through https://account.sap.com/manage/accounts, I get a popup error with the text 'Failed to reset password for account S002....'.

Any suggestions as to how to get around this issue?

[SebastianSchuck · Accepted solution]

Hey Stephen,

sorry for the inconvenience. Please reach out to the Universal ID support to start an investigation into the issue.

Such errors are either caused by some technical issues or some misconfiguration of the S-User. Both need to be taken care of manually and there is sadly no workaround for that situation.

Best,
Sebastian Schuck

[steve_stubbs · Accepted solution]

HI Sebastian, I will do that immediately. Thanks!

Regards, Steve

[steve_stubbs · Accepted solution]

Hi Sebastian,

I was able to change the S-User password by going to https://accounts.sap.com, clicking on Forgot Password, and entering my email address for SAP to send me a password reset link. I had to submit a password that had not been used previously to change it.

Regards, Steve