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Service Call report - doc numbering issue

former_member391531
Active Participant
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I have a SAP B1 install. 9.2 PL7

I have begun logging service calls.

I now want to run a report for one customer to see how many calls were logged recently.

I am trying to use the Service Reports - Service Call

I have selected the customer & when I try to run the report

It says the document numbering needs to be setup.

Error in status bar - To generate this document, first define the numbering series in the administration module. (131-3)

I have setup the service calls in the document numbering.

Updated question with a screenshot attached of the current doc numbering setup.

Could someone compare & see if I am missing any for the service documents in order to run the service reports please?

Many Thanks

doc-numbering.png
former_member391531
Active Participant
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Screenshots if it helps.doc-numbering.jpg

service-call1.jpg

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former_member391531
Active Participant
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It looks like SAP knows about this and this is something not feasible to fix in the current version.

Future release fix - SAP Note 1771518.