Customer Receivables Aging

[Former Member]

Hi all,

When an user is trying to execute the Customer Receivables Aging the Exchange Rates and Indexes windows is shown, and the report is not display, that issue is only for that specific user (with Professional User License).

I attached an image...Any ideas?

We're using SB1 8.82 pl 10

Regards.

[Former Member · Accepted solution]

Hi,

Have you checked if other users run the report in the same client without issue?

Thanks,

Gordon

[Former Member · Accepted solution]

Hi,

Thanks for all your responses...

Naga: The option is currently unticked in the check box for that particular user.

Kennedy: There is no possibility to change to indirect option. I attached an image.

Gordon: We use citrix for system's connection. There is no client installed for that user.

Thanks in advance.

Regards.

[Former Member · Accepted solution]

If you are using Citrix, try to recreate the user account on the server to see.

[Former Member · Accepted solution]

Hi,

I log into system on the server with that user account, and execute the aging...but still shows the Exchange Rates and Indexes windows.

Any ideas?

Thanks in advance.

Regards.

[kothandaraman_nagarajan · Accepted solution]

Hi Maria,

Try this:

Set exchange rate for particular month under exchange Rate and Index  window-> Set rate for selection  criteria

Please refer below screen  shot:

Hope helpful.

Thanks & Regards,

Nagarajan

[jitin_chawla · Accepted solution]

Hi,

The reason why the Exchange rate and Index window is appearing is because in the Aging Report, the currency selected on the top left is a Foreign Currency.

For the first time, enter the Exchange Rate in the Exchange Rate window and when the Aging Report opens, change the currency form the drop down to Local Currency or Business Partner Currency. You will not get the Exchange Rate and Indexes window again when you try to run the Aging Report again.

Kind Regards,

Jitin

SAP Business One Forum Team