on 06-25-2009 6:06 PM
Hi All,
Do you know if is possible to use the Multilevel Categorization Schema with the CRM Service Request? And How it is possible to associate the Service Request Transaction to the Subject Profile of your Categorization Schema?
With the Service ticket (where the Leading Transaction Category is BUS2000116) you can link the Subject Profile in the Customizing header of the transaction, but with the Service Request (where the Leading Transaction Category is BUS2000223) you can't! There is not the field Subject Profile.
Any suggestions?
Thanks in advance.
BR,
Andrea.
Hi Andrea
You cannot assign a subject profile to service request. For SR you'll need to use a combination of transaction type and catalog cateogry to linking the categorization schemas.
You can do that here:
Mapped transaction types to catalog categories in CRM Cross-Application Components > Multilevel Categorization > Assign Transaction Types to Catalog Categories
Depending on the default system setting and the settings in Customizing, you can link schemas with applications, as follows:
Using a subject profile
This form of connection is delivered for these standard CRM WebClient business transactions: service order and complaint. For the IC-specific business transactions service ticket, service order, and complaint, only connection via a subject profile is possible.
Using a combination of transaction type and catalog category
This form of connection is delivered for service requests (incidents), problems, requests for change, and knowledge articles.
Check this link
http://help.sap.com/saphelp_crm70/helpdata/EN/48/bbe9add6b3356be10000000a421937/frameset.htm
Hope this helps
Rupesh
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Hi Rupesh,
I solved the issue! Thanks to this advice:
Using a combination of transaction type and catalog category
This form of connection is delivered for service requests (incidents), problems, requests for change, and knowledge articles.
Check this link
http://help.sap.com/saphelp_crm70/helpdata/EN/48/bbe9add6b3356be10000000a421937/frameset.htm
My error was:
in the Application Area definition of my Schema (with the UI Categorization Schema Toll) I had selected the parameter "Subject Profile" instead of "Transaction Type / Catalog Category".
I have an other question for you: it's possible to reduce the number of the selection fields of the Subject and Reason area into the Service Request? Now I have 4 selection fields...but my Schema is only of 2 levels.
I tried with the Categorization Profile...but it doesn't work!
Thanks a lot.
BR,
Andrea.
HI Andrea,
(Ref: it's possible to reduce the number of the selection fields of the Subject and Reason area into the Service Request),
Can you clarify, whether you want to reduce the Schema levels in web-ui out put i.e at Service Request transaction.
.
If yes you need to customize the web-ui component.
As a default SAP provides 5 Levels,these levels can be decreased or can be increased up to 10 levels (max) .
Hope this information was useful.
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