Multilevel Categorization Schema For Service Request

[former_member675969]

Hi All,

Please let me know if anyone has an clue for this issue.

1. before posting I want to mention that i went through some similar thread, but document link provided there are not active anymore. Hence have to write this new post.

2. Issue : It is about Multilevel Categorization

A. I have created completely new transaction type Service Request for my testing. I did copy as from existing SR.

B. Did all relevant settings, till assignment of Catalog to Transaction type.

C. When i open newly created SR in web ui, the field Category is all disabled. Please find the below screenshot.

category-fields-are-disabled.png

Kindly let me know if any further clarity on issue is required.

Thanks

Rebati

[BGarcia]

Hi Rebati,

Just a few thoughts to see if it can help you further:

- Did you also built the categorization schemas and assign them to your transaction type in 'application areas' section?

- Are the categoriation schemas with 'active' status?

Kind regards,
Garcia