Hello Community,
We have a question/issue in concern of replicating Opt-Outs from external webforms to SAP Marketing Cloud through CPI:
Background:
In our SMC multiple contacts exist with the same mail-address. Currently we are still using SAP MC Forms for the Opting-Out-process. If an Opt-Out for Email is submitted via these forms the optout will be saved in all of the contacts that have the corresponding mail-address based on the technical origin email.
Due to some technical problems in past, we want to be independent on these SMC Opt-Out forms, so that’s why we created an Iflow in CPI. The purpose was that an Opt-Out form now also can be created externally. The provider of this form only needs to send the necessary data to CPI like:
- Mail-address
- Marketing Area
- And a trigger which is responsible for the Opt-Out
Due to our Iflow in CPI the Opt-Out permission is saved in the contact in SMC with the corresponding mail address. This was already successfully tested from our side.
But:
If multiple contacts exist with the same mail-address we receive the following message in SMC import monitor:
“Multiple contacts found for ID EMAIL …”, see screenshot:
Now our question is: Do you know how we can solve this issue? We have to ensure, that this Opt-Out integration also works properly in case of multiple contacts with same mail-address.
Additional information: We are using the following API for this integration:
API_MKT_CONTACT
Thank you and kind regards
Sören
- SAP Managed Tags:
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Answers (1)
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