C4C Is there more detailed information on Request Campaign Interactions from SAP Business Suite?

[mjveerhuis1]

Hi,

Currently we have set up the integration between SAP Marketing Cloud and SAP Cloud for Customer. Data on business partners, campagnes and interactions are replicated using the data replication services and quite a lot of information becomes visible.

We want to set up the Request Campaign Interactions from SAP Business Suite, for more detailed insight on interactions, but this one is very limited documented.

https://help.sap.com/viewer/dae01e0792bb41c8b9da3731d3a8b86a/1911/en-US/57618e0ac8bf47ea93545bade69e...

"Campaign interactions are available in SAP Cloud for Customer via a new interface."

In the latest integration guide it is referred to as a data mashup. See picture .campaigns-and-interactions.jpg

Will this data mash up be triggered from the account record, from the Object ID in the campaign interactions sections? Is there an action button that needs to be added in the section? In the master lay out of the customer there is an option for adding a mashup, besides the marketing campaigns and campaign interactions, but it does not work (yet). Can this mash up also be triggered from the campaign?

Any information on how this interface/mash up should work, also from a functional and user perspective is welcome!

KR

MJ

[mjveerhuis1 · Accepted solution]

Hi,

Actually there are 2 'processes'

1. Request Campaign Interactions from SAP Business Suite

- Via SAP CPI

- Supported by a communication arrangement; including

C4C/yMKT/QueryCampaignInteraction in the URL

- Triggered every time the campagne tab, where replicated marketing campaign and marketing interactions are displayed, within the (individual) customer is selected.

2. Mash up (URL) Interactions

- Directly from SAP C4C Individual Customer to SAP Marketing Cloud

- Url =

https://myxxxxxx.s4hana.ondemand.com:xxx/sap/bc/ui5_ui5/sap/CUAN_NAV_TO/index.html

- Parameters:

sap-client

id = CustomerInternalID

sap-hpa-mapper = CUSTOMER_TI_C4CMASHUP

idOrigin = SAP_C4C_BUPA

sap-hpa-targetobject = CUSTOMER_TI

- The interactions screen of the individual customer is opened in SAP Marketing Cloud

For the second a user id and password on SAP Marketing Cloud is needed

Kr.

MJ