on 03-08-2018 8:59 AM
We are sending attached Payload via CPI to C4C Webservice "assignment replication in" without an error in monitoring of webservices.
The emloyee 18 exists with working time and the request contains the itm UUID. Inside C4C we can't see any assignment.
payload-assignment-replication-in-c4c.txt
Is there something missing to see an assignment in C4C ?
After several discussions with SAP Support we found that the Interfaces for MRS are in a very early state.
A lot of fields in this webservices are declared but only prepared for later usage.
Answer from SAP Support:
Regarding fields used for Assignment creation are as below.
1. TicketUUID/ItemUUID - for which the assignment is being created
2. AssignmentUUID - MRS Assignment UUID
3. Resource ID - Technician ID for whom the Assignment is being created
4. Start/End Date Time
5. Description
There are additional fields in the interface which were created for future use.
Currenlty we use only above fields for creating an Assignment.
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