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Former Member
May 28, 2012 at 06:41 PM

SAP BCM IVR Mangement


Hi Experts,

I am New to SAP BCM, we are implementing BCM 7.0 SP03 and CRM 7.1 version.

I am looking for some kind of documentation on SAP BCM IVR Management with step by step with some examples.

Our requirement is very simple , when customer calls

-Welcome message

-In queue

-if he selects 1 should go to sales

-if he selects 2 should to complaints

-on hold the customer should listen to the music.

It will be great help, if i get any documents with steps.