Problem with custom paper size on dot matrix printer

[Former Member]

Hi All,

I'm using CR2008 with updated to SP2. I have a problem with custom paper size (W=21; H=14), the CR Viewer show report with custom paper size correctly but when I print it to a dot matrix printer (Epson LQ 300+) the content was rotated to landscape. If print to a laser printer the content was printed correctly. My report was printed correctly by CR10 or previous versions I got this issue when upgraded to CR2008. I aslo tested my computer and printer with orther application like MS Word the printing have no problem with custom paper size.

Thanks for any advice for me.

Han

[former_member183750 · Accepted solution]

Looking at the Epson LQ 300+ driver, I see that the latest update is from 2002. In my experience, most matrix printer drivers are not unicode. Crystal Reports is designed to only work with unicode printer drivers. See the [How Printer Driver Options Affect a Report|https://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/a09051e9-721e-2b10-11b6-f9c65c64ef29&overridelayout=true] article, page 6 for details. Also, see [this|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes.do] note.

Finally, see if you can print from the CR designer to this printer and if you get the correct results here.

Ludek

[former_member11696]

Post your report Design/printer issues to the Report Design Forum.

[Former Member]

I changed to this model: http://www.epson.com.sg/products/printers/dotmatrix/EPSON_LQ-300plusII.shtml, on crystal report I used Arial font.

[Former Member]

Thanks for your reply. I had change to another dot matrix printer with lastest driver version (2008) but the problem still happen. My issue only happen when I print my report from CR Viewer in my Application. If i open in CR Designer, preview data and print everything is ok, report was printed as I expected. Now I use the temporary solution is export to pdf and call acrobat reader for printing but my user doesn't happy with that solution.

Thanks for any other solution to resovle my issue.

Han

[former_member183750]

Does that new printer driver supprot Unicode?

Ludek