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Jun 25, 2009 at 05:06 PM

CRM Service Request BUS2000223 and Multilevel Categorization

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Hi All,

Do you know if is possible to use the Multilevel Categorization Schema with the CRM Service Request? And How it is possible to associate the Service Request Transaction to the Subject Profile of your Categorization Schema?

With the Service ticket (where the Leading Transaction Category is BUS2000116) you can link the Subject Profile in the Customizing header of the transaction, but with the Service Request (where the Leading Transaction Category is BUS2000223) you can't! There is not the field Subject Profile.

Any suggestions?

Thanks in advance.

BR,

Andrea.