on 02-26-2018 7:58 AM
Hi Team,
I created a ticket in C4C using an incoming email.
But the product and category is not updated in the ticket.
Is there any way i can automatically update the product/serial number in the ticket mentioned in the email?
Or from account the product information can be populated here?If Yes, How?
Please help.
Thanks,
Shikha
Hi Shikha,
You can enable the following scoping question under Service - Customer Care - Service Request Management:
Enable SAP HANA text analysis to automatically assign a product to a ticket during ticket creation ?
Regards,
Paula
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