Skip to Content
avatar image
Former Member

How to automatically assign product and category on a ticket creation in C4C from incoming email

Hi Team,

I created a ticket in C4C using an incoming email.

But the product and category is not updated in the ticket.

Is there any way i can automatically update the product/serial number in the ticket mentioned in the email?

Or from account the product information can be populated here?If Yes, How?

Please help.

Thanks,

Shikha

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • Mar 02 at 12:15 PM

    Hi Shikha,

    You can enable the following scoping question under Service - Customer Care - Service Request Management:

    Enable SAP HANA text analysis to automatically assign a product to a ticket during ticket creation ?

    Regards,

    Paula

    Add comment
    10|10000 characters needed characters exceeded