Hello all, I am the Customer Systems Architect at Hampshire County Council. I specialise in integrating web, email, chat and phone interactions into SAP systems and those of other vendors.
In this blog post I will explain how we dealt with posting C...
In this blog post I will explain how we have resolved the issue of the C4C CTI Adapter not working correctly in a Citrix Environment. The problem is detailed by SAP on the page below:
https://apps.support.sap.com/sap/support/knowledge/public/en/2433...
Hi SwatiWe have achieved this with a customised version of the SAP CTI Adapter. So when the Adapter is called, it calls C4C OData API and creates a ticket, then sets that ticket ID in the CTI Payload.If you don't want to customise the adapter, as you...
Any particular reason for using POSTMAN?Using OData Service Explorer in C4C would be a lot easier.odata.pngI've attached a screenshot showing how you can create a Contact.
Hi Leh. If sending an email with Outlook you can use Office Message Encryption to ensure the email is encrypted end-to-end.Message Encryption - Microsoft 365 Compliance | Microsoft DocsAll you need to do is use the Protect functionality in Outlook.If...
Unfortunately, depending on how you set up your system, if the update is doing a cross deployment unit call you will not be able to update certain fields, they will be read only. See link below. We have worked around by writing code in the MDR to do ...
Siddhartha, would you please vote on the Improvement Request if that is what you require? It needs 10 votes to be considered and it's currently at 7. Thank you.
