Hi All,
Just wanting to know if it is possible to add service categories onto phone call activities?
I am investigating if simple calls can be categorized the same way as a ticket without the need to create a ticket.
I can't seem to expose the...
Hi All,
When we set a service ticket to completed, and then receive an inbound email, the ticket is reopened.
The issue I am trying to resolve is the user status that the ticket moves too. At the moment, when the ticket is re-opened it is set to...
Hi All,
Does anyone know if it is possible to view who deleted a document stored in the (New) Library of C4C?
I tried looking in the Deleted Data (Admin General WCV) however that seems to only have deleted emails and appointments?
Thanks
Chad
Hi,
Not sure if I have missed something, but I do not have the ability to adapt the master layout in RUI? The only option I have is to open layout in HTML5.
Is there something specific I need to do that allows me to adapt within RUI? Aware there ...
Hi All,
Does anyone know how the customer update field can be editable?
When we receive an email from the customr the flag is set for true. We want to be able to clear the flag once we have reviewed the ticket, however it seems to only update onc...
Thanks Gents,It appears I have an issue as this setting has been on for weeks. Removed and re-applied and I still don't get the option to adapt. I have raised an incident with SAP.Chad
HI
Will DWB allow us to update a service ticket that is COMPLETED? This was allowed in MDM however there are some fields that can't be maintained (e.g. Service and Support Team, Account). You get an error that the field is read only.
This is frustr...
