Hi Experts, Among the below two options which is a best practice 1) Controlling the authorizations in CRM by assigning PFCG roles to a Business role and assigning the business roles to the positions in the CRM org structure OR ...

Please provide steps to create a CCMS E-mal alert when a specific dump occurs in ST22

Hi Experts, We are using CRM interaction center. When agent creates a service request in interaction center and close the ticket. Later on same day, service requests created for a few specific categories are getting an error saying"Item 10: Error ...

Is there a way we can replicate the fields from DFKKOP table in ECC to custom / Z - fields in CRMD_CUSTOMER_I table in CRM or any other appropriate table in CRM ?