umamahesh_t
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Member since ‎02-16-2018

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Migrating emails with BCC recipients

08-01-2019
All, We are in the process of migrating emails into C4C from our legacy system. Some emails have BCC reciepients. I see a template for CC recipients but not for BCC recipients. Have you had a scenario like this to migrate BCC recipients? Any ...

How to migrate/import large attachments into C4C?

04-22-2019
Hello all, We are migrating legacy service requests (tickets) into C4C. These have large attachments (up to 200 MB). Data workbench currently supports files only up to 10 MB. Have any of you tried anything else to load such attachments? thank...

C4C - How to send notifications when owner/sales employee changes

03-21-2019
Hello all, We have a scenario where business wants to send emails to employees when the owner or sales employee is changed in a Lead. If it is a code list, then we could have used the "before chage" feature in workflows but for owner field this doe...

How do we migrate service ticket interactions in C4C

02-28-2019
All, We want to migrate service tickets from our legacy system to C4C. While I found all other templates in Data Workbench, I do not see anything for interactions (emails). Is only OData Services the way? Any answer is appreciated. thanks Ma...