We don't want to use Resource Scheduler, but the appointment functionality in "Activities" section of service tickets. THis way it's possible to create appointments linked to a ticket. However it looks like this functionality is very limited and I ...

I've created a data source which contains "Service Category" and "Used Service Categories" as an inner join. Now when running a report based on this data source I only get the Overall Service Category and the Incident Category as fields available. ...

I've created tasks which are assigned to a ticket at the moment a service technician is added. This is working as expected. The problem I have is that all tasks are created for the person which is set as "assigned to" in the ticket and not to t...