Unable to determine the Agents via RULE at run time.

[Former Member]

Hi all,

I created a single STANDARD TASK with single triggering event and a with a default rule (Agent) and even i did binding between the task container and the rule container.

the rule is created with (category : Agent Determionation :Function to be Executed) .

The rule function module contains following simple code to determine the agents.

ACTOR_TAB = 'USNTWDEV'.

APPEND ACTOR_TAB.

ACTOR_TAB = 'USECPGEN'.

APPEND ACTOR_TAB.

<b>When i explicitly trigger the event and trace the event via SWEL tcode , the event is received and the dialog work item is also being created

but its giving me a caution while (EVALUATE_AGENT_VIA_RULE.) evaluating the agents and the work item is not populated in the acutual agents Inbox</b>.

<i>Is the problem with the rule FM?but the rule is working when i simulate the rule or use the rule in some workflow template.</i>

what could be the problem ..

Please help me ..

regards,

Sateesh.

[Former Member · Accepted solution]

Hi Sateesh,

please check the settings for the <i>possible agents</i> of this task.

On the task maintenance screen choose Additional data>Agent assignments>Maintain

In the first place you can set the task here to "general task", which allows every user to execute such a workitem.

Best wishes,

Florin