Unable to connect EP to MDM7.1

[Former Member]

Hi,

I am creating a system in EP to connect to MDM 7.1 server with the help of a std template "MDM System".

The moment i key in the server details and say next; it is giving me

"Failed to connect to MDM Server. Check your system. The server may be down or there may be an error in one or more of your system parameters."

What could be the reason?

The MDM server (version 7.1.04.117) is up. Repository is connected and loaded.

Regards,

Alpana

[former_member205403 · Accepted solution]

Hi,

Is there any password on MDM server?? Also crosscheck if you have deployed correct version of Java API on portal.

Please check it and revert with the result.

Regards,

Shiv

[Former Member · Accepted solution]

Hi Shiv,

Thanks for responding.

No MDM server does not have any passwd.

Tell me... JAVA API version and MDM version need to be same?

Regards,

Alpana

[Former Member · Accepted solution]

The exact name of the System on which the MDM Server is installed should be mentioned here along with any password if you have given else leave it blank.

I think Java API version should be compatible with MDM version.

You can also check for,

1. Sometimes Security settings on the EP do not allow external connections and the System Admin should be consulted in such cases.

2. Any appropriate MDM System Name and ID can be specified to Indentify the connection MDM System uniquely

Hope it helps...

Thanks and Regards,

Mandeep Saini

[Former Member · Accepted solution]

Hi Mandeep,

Thanks for responding.

You said "The exact name of the System on which the MDM Server is installed should be mentioned here along with any password if you have given else leave it blank.

"

Where exactly is this "here"? Since the template asks only for MDM Server name. Am i missing something?

Regards,

Alpana

[Former Member · Accepted solution]

Hi Alpana,

A. Creating a Connection to the MDM server.

Step1: Template selection, you select here as MDM system right and then Go to Next.

Step2: Now, Any appropriate MDM System Name and ID can be specified to Indentify the connection MDM System uniquely using MDM connection Wizard, system Name* and System ID* and then Go to next.

Step3: Now i mean here in this MDM Server Properties, MDM Server* and Password

The exact name of the System on which the MDM Server is installed should be mentioned here along with any password if you have given else leave it blank as The default password for the MDM server is blank i.e. no entry is required in this case. and then Go to Next.

Step4: Select Repository and then Go to Next

Step5: Select Language and then finish

B. Creating an Alias for the connected MDM System

C. User Mapping for the Connected MDM System

D. Testing the Connection to MDM System

Also check, Sometimes Security settings on the EP do not allow external connections and the System Admin should be consulted in such cases.

Hope it helps..

Thanks and Regards,

Mandeep Saini

[Former Member · Accepted solution]

Hi Mandeep,

The problem is .. during step 3 ... it asks for MDM Server ... (it is the only input field available on the screen) I put in the server ID and say NEXT it gives me this error. I tried with the IP address i tried with the hostname.

All in vain.

Regards,

Alpana

[Former Member · Accepted solution]

Hi Alpana,

I would suggest for the following too, please check these steps from your side

1. Security settings on the EP. Do EP allow external connections. Consult with System Admin.

2. It could be also because of problem with the EP installation or the Web AS has not completed startup.

So try restarting EP Server(Portal) also.

Hope it helps..

Thanks and Regards,

Mandeep Saini