Track sales order: doesn't match with back-end SO

[Former Member]

Hi SCN,

we are testing Track sales order App and face the following problem. My sales order has 3 items, but near the "Open" pic only "2" is shown:

On click on "2" again 3 items are shown. After creating Outbound delivery with 3 items in SAP ERP, only 2 items are shown in the app:

As mentioned, Outbound delivery in SAP contains 3 items:

Any advice what can be the reason?

Thanks,

Ural

[saurabh_vakil · Accepted solution]

Hi Ural,

What is the SP level of the UIX01EAP component in your front end system?

Regards,

Saurabh

[Former Member · Accepted solution]

Hi Saurabh,

sorry for late answer, my SP Level of the UIX01EAP is 4.

Regards,

Ural

[pjcools · Accepted solution]

Hi Ural

You need to update the packs. I believe the packs are at 8 or 9 at the moment could be even higher. A large number of changes have been made in this space and I found we had to update to the latest to get the Sales Rep suite of Apps working successfully - especially the Track Sales Order application.

I would suggest update the UI add-on packs to the latest as well as the SRA* packs. I have recently updated the packs to the latest and they are much more robust and consistent that previously.

Regards

Phil