SUP 2.1.3 native iOS app not running on physical device

[Former Member]

Hello,

I am facing the following problem, my compiled OS app based on SUP 2.1.3 is running fine on the iOS simulator but when i try to run it on a physical device then it doesn't run and in the debug console i get the following output:

2012-11-07 14:51:03.002 Speiseplan[1471:707] Running the app for the first time.

2012-11-07 14:51:03.005 Speiseplan[1471:707] Delete preexisting messaging vault

2012-11-07 14:51:03.169 Speiseplan[1471:707] Delete preexisting SUP101 data vault

2012-11-07 14:51:03.317 Speiseplan[1471:707] Create new SUP101 data vault and store credentials and a generated encryption key

2012-11-07 14:51:03.481 Speiseplan[1471:707] Create new messaging vault and leave it unlocked

2012-11-07 14:51:05.392 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.394 Speiseplan[1471:707] onApplicationSettingsChanged: names = [ServerName - 172.23.34.123]

2012-11-07 14:51:05.395 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.447 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.449 Speiseplan[1471:707] onApplicationSettingsChanged: names = [ServerPort - 5001]

2012-11-07 14:51:05.451 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.505 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.507 Speiseplan[1471:707] onApplicationSettingsChanged: names = [URLPrefix - ]

2012-11-07 14:51:05.509 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.561 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.562 Speiseplan[1471:707] onApplicationSettingsChanged: names = [FarmID - 0]

2012-11-07 14:51:05.564 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.613 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.614 Speiseplan[1471:707] onApplicationSettingsChanged: names = [Username - supAdmin]

2012-11-07 14:51:05.616 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.890 Speiseplan[1471:707] Got the encryption key: d35dc3e7be40efdd79e3af05035e02e37e8017b0050840b9e83044f3903d13defde3de45f02ec013d0fce7be85079103

2012-11-07 14:51:05.902 Speiseplan[1471:707] =================================================

2012-11-07 14:51:05.904 Speiseplan[1471:707] onConnectionStatusChanged: status = 202, code = 0, message = (null)

2012-11-07 14:51:05.906 Speiseplan[1471:707] =================================================

2012-11-07 14:51:05.958 Speiseplan[1471:707] ================================================

2012-11-07 14:51:05.960 Speiseplan[1471:707] onApplicationSettingsChanged: names = [Default - ]

2012-11-07 14:51:05.962 Speiseplan[1471:707] ================================================

2012-11-07 14:51:06.018 Speiseplan[1471:707] ================================================

2012-11-07 14:51:06.019 Speiseplan[1471:707] onApplicationSettingsChanged: names = [Default - 0]

2012-11-07 14:51:06.021 Speiseplan[1471:707] ================================================

2012-11-07 14:51:06.062 Speiseplan[1471:707] ================================================

2012-11-07 14:51:06.065 Speiseplan[1471:707] onApplicationSettingsChanged: names = [ActivationCode - ]

2012-11-07 14:51:06.067 Speiseplan[1471:707] ================================================

2012-11-07 14:51:06.409 Speiseplan[1471:707] =================================================

2012-11-07 14:51:06.410 Speiseplan[1471:707] onHttpCommunicationError: errorCode = 500

2012-11-07 14:51:06.412 Speiseplan[1471:707] =================================================

2012-11-07 14:51:06.576 Speiseplan[1471:707] =================================================

2012-11-07 14:51:06.577 Speiseplan[1471:707] onHttpCommunicationError: errorCode = 500

2012-11-07 14:51:06.578 Speiseplan[1471:707] =================================================

2012-11-07 14:51:06.836 Speiseplan[1471:707] =================================================

2012-11-07 14:51:06.837 Speiseplan[1471:707] onHttpCommunicationError: errorCode = 500

2012-11-07 14:51:06.837 Speiseplan[1471:707] =================================================

2012-11-07 14:51:06.963 Speiseplan[1471:707] [ERROR] [SUPApplication.m:959] error @ registerApplication MessagingClientException {

    ErrorCode = 552;

    ErrorMessage = "";

}

2012-11-07 14:51:06.965 Speiseplan[1471:707] =================================================

2012-11-07 14:51:06.967 Speiseplan[1471:707] onConnectionStatusChanged: status = 201, code = 14811, message = code = 552: message = MCLERR_UNKNOWN_ERROR

All the app settings are the same like on the simulator but still doesn't run.

I could not find any information about this, do you have any piece of information on how to solve the problem?

Thanks!

[Former Member · Accepted solution]

I can add that with manual registration the error in the log looks a little bit different:

2012-11-08 09:00:23.821 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:23.831 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:23.838 Speiseplan[1645:4403] onConnectionStatusChanged: status = 102, code = 0, message =

2012-11-08 09:00:23.840 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:23.841 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:23.842 Speiseplan[1645:4403] onConnectionStatusChanged: status = 102, code = 0, message =

2012-11-08 09:00:23.843 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.137 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.139 Speiseplan[1645:4403] onHttpCommunicationError: errorCode = 500

2012-11-08 09:00:33.141 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.209 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.212 Speiseplan[1645:4403] onHttpCommunicationError: errorCode = 500

2012-11-08 09:00:33.213 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.280 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.281 Speiseplan[1645:4403] onHttpCommunicationError: errorCode = 500

2012-11-08 09:00:33.282 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.297 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.299 Speiseplan[1645:4403] onConnectionStatusChanged: status = 105, code = 552, message = Error: 552 Detail: Session failed Source: /Users/iotabuilder/svn/Pioneer/MOClients/iPhone/../Common/C/moClient.cpp 1024.

2012-11-08 09:00:33.301 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.302 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.304 Speiseplan[1645:4403] onConnectionStatusChanged: status = 105, code = 552, message = Error: 552 Detail: Session failed Source: /Users/iotabuilder/svn/Pioneer/MOClients/iPhone/../Common/C/moClient.cpp 1024.

2012-11-08 09:00:33.305 Speiseplan[1645:4403] =================================================

2012-11-08 09:00:33.314 Speiseplan[1645:4403] =================================================

[Former Member · Accepted solution]

Hi Marcin,

did you solved the problem?

I have the same in my application.

Thanks,

André

[Former Member · Accepted solution]

Hi Andre,

yes, I could solve the problem. For me in the end the problem was with the proxy server which we use in our company. The ports were blocked on the proxy so I had to remove the proxy setting on my mobile device to make it work.

I hope that helps you.

Regards,

Marcin