Sending the mail to the appropriate user in the workflow.......

[Former Member]

Hi

I want to send the "user decision" in the workflow to the appropriate user depending on the value of a variable of the previous step.

Eg:: Say if the value of the variable after the step previous to the user decision is executed - is say CHNG then the "user decision" should go to say user X. if the value is PROC then the "user decision" should go to say user Y.. so on and so forth. Using " multiple condition" option is not serving my purpose.

Can u suggest any way to do this..

Thanks

Neeraj

[martin_nooteboom · Accepted solution]

Hi Neeraj,

You basically want to do the agent determination based on a variable. Use a rule which uses the variable as input (and maybe some more variables) to determine the agent.

Regards,

Martin