Problem while logging in Portal

[Former Member]

Hello,

I have encountered a problem while logging on the portal, the error is :

Portal Runtime Error

An exception occurred while processing a request for :

iView : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.layoutPortal1_Framework

Component Name : com.sap.portal.layouts.framework.framework

Error occurs during the rendering of jsp component.

Exception id: 01:14_23/03/09_0012_44078550

Please suggest how to solve this problem.

Thanks in Advance

Rakesh

[Former Member · Accepted solution]

hello Rakesh,

kindly post the log referencing to that particular error - so SDN users can check what caused this.

locate the trace file here: C:\usr\sap\<SID>\JC00\j2ee\cluster\server0\log

thanks.

Regards,

Jan

[Former Member · Accepted solution]

Hello Jan,

please find below the trace log of the error generated -

################################################################

#

#

#1.5#02004C4F4F50005C000000C800000ADC000465BA62822BB5#1237751097296#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#SAP#441##ecc6.myecc.com_ECC_44078550#SAP#ec23e450171911de946902004c4f4f50#SAPEngine_Application_Thread[impl:3]_38##0#0#Error#1#/System/Server#Java###Exception ID:01:14_23/03/09_0012_44078550

[EXCEPTION\]

#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Resource

Component : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.layoutPortal1_Framework

Component class : com.sapportals.portal.pb.layout.PageLayout

User : SAP*

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:444)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:527)

at com.sapportals.portal.prt.component.AbstractComponentResponse.include(AbstractComponentResponse.java:89)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:232)

at com.sapportals.portal.pb.layout.PageLayout.doContent(PageLayout.java:44)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.pb.PageBuilder.includeLayout(PageBuilder.java:936)

at com.sapportals.portal.pb.PageBuilder.doContent(PageBuilder.java:479)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.component.CachablePortalComponent.service(CachablePortalComponent.java:273)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.navigation.PortalLauncher.doContent(PortalLauncher.java:60)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.sap.portal.navigation.Gateway.service(Gateway.java:126)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

Caused by: com.sapportals.portal.prt.component.PortalComponentException: Error occurs during the compilation of java generated from the jsp

at com.sapportals.portal.prt.core.broker.JSPComponentItem.getComponentInstance(JSPComponentItem.java:116)

at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.service(PortalComponentItemFacade.java:355)

at com.sapportals.portal.prt.core.broker.PortalComponentItem.service(PortalComponentItem.java:934)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:435)

... 56 more

Caused by: com.sapportals.portal.prt.servlets_jsp.server.compiler.CompilingException: Error occurs during the rendering of jsp component

at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPParser.parse(JSPParser.java:2189)

at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPCompiler.compile(JSPCompiler.java:81)

at com.sapportals.portal.prt.servlets_jsp.server.jsp.JSPCompiler.run(JSPCompiler.java:140)

at com.sapportals.portal.prt.core.broker.JSPComponentItem.compileJSP(JSPComponentItem.java:291)

at com.sapportals.portal.prt.core.broker.JSPComponentItem.getComponentInstance(JSPComponentItem.java:141)

... 59 more

################################################################

thanks in advance.

Rakesh

[Former Member · Accepted solution]

Hello Rakesh,

Is your portal a dual-stack installation (JAVA+ABAP)? The user you used is an emergency user SAP* is by default used for Java-only installations of J2EE engines. If you're on dual-stack then you have to create a new admnistrator for the J2EE engine using the transaction SU01 in the abap system.

Having said, that still leaves me to wonder why are you using SAP? Was your Administrator user locked? SAP can unlock that via the Visual Administrator tool. And use the the Administrator account instead.

Moving on, have you tried accessing the portal using the Administrator user? (You need to deactivate the SAP* emergency user first) And if you still weren't able to login - then look into Portal Sizing - the memory settings for your Portal. Go through SAP Note 723909 for the JAVA VM settings.

Let us know if this resolved your issue.

Regards,

Jan

[Former Member]

Hello Jan

Thanks for the reply.

yes my portal is a dual-stack installation, earlier my administrator account is locked that why i used sap* to unlock it.

Now i have deactivated the sap* user.

But now i am getting another error, whose trace log as follows -

####################################################################

#

#1.5#02004C4F4F500056000000240000053000046643D042D837#1238341349609#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#J2EE_GUEST#2####34fe55301c7811dec93202004c4f4f50#SAPEngine_Application_Thread[impl:3]_0##0#0#Error#1#/System/Server#Java###Exception ID:09:12_29/03/09_0001_44078550

[EXCEPTION]

#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Resource

Component : com.sap.portal.runtime.logon.default

Component class : com.sapportals.portal.ume.component.logon.SAPMLogonComponent

User : J2EE_GUEST

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:444)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:527)

at com.sapportals.portal.prt.component.AbstractComponentResponse.include(AbstractComponentResponse.java:89)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:232)

at com.sap.security.core.logonadmin.ComponentAccessToLogic.gotoPage(ComponentAccessToLogic.java:109)

at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.executeRequest(SAPMLogonLogic.java:258)

at com.sapportals.portal.ume.component.logon.SAPMLogonComponent.doContent(SAPMLogonComponent.java:36)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.ume.component.logon.SAPMLogonCertComponent.doContent(SAPMLogonCertComponent.java:33)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.sap.portal.navigation.Gateway.service(Gateway.java:126)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

Caused by: java.lang.UnsupportedClassVersionError: sapportalsjspumLogonPage (Unsupported major.minor version 50.0)

at java.lang.ClassLoader.defineClass0(Native Method)

at java.lang.ClassLoader.defineClass(ClassLoader.java:539)

at com.sapportals.portal.prt.util.AutoClassLoader.findClassInternal(AutoClassLoader.java:840)

at com.sapportals.portal.prt.util.AutoClassLoader.loadClassLocally(AutoClassLoader.java:1210)

at com.sapportals.portal.prt.util.AutoClassLoader.loadClass(AutoClassLoader.java:1348)

at com.sapportals.portal.prt.util.AutoClassLoader$2.run(AutoClassLoader.java:1425)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.util.AutoClassLoader.loadClass(AutoClassLoader.java:1421)

at com.sap.engine.frame.core.load.ReferencedLoader.loadClass(ReferencedLoader.java:365)

at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:302)

at java.lang.Class.forName0(Native Method)

at java.lang.Class.forName(Class.java:219)

at com.sapportals.portal.prt.core.broker.JSPComponentItem.getComponentInstance(JSPComponentItem.java:160)

at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.service(PortalComponentItemFacade.java:355)

at com.sapportals.portal.prt.core.broker.PortalComponentItem.service(PortalComponentItem.java:934)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:435)

... 49 more

#

##############################################################

Thanks in advance,

Rakesh

[Former Member]

Hello Rakesh,

Are you using J2EE_GUEST to login? This role probably doesn't have the authorization(s) to access portal content. The error traced appears to be so.

Can you try accessing with the Administrator account?

Regards,

Jan

[Former Member]

Hi Rakesh,

You might not have proper permissions because of which it is showing you this error. Kindly check the same.

Regards,

Gourav.