Open Document Error

[Former Member]

After cloning an oracle database which was my production environment. I modified my TNSNAMES.ORA file to point to the clone but instead i get the error: c​o​m​.​b​u​s​i​n​e​s​s​o​b​j​e​c​t​s​.​w​p​.​o​m​.​O​M​R​e​p​o​r​t​E​l​e​m​e​n​t​C​o​n​t​a​i​n​e​r​ ​(​E​r​r​o​r​:​ ​I​N​F​ ​). Any ideas on how to resolve this?

If you schedule a web intelligence report it will run but open a webi report this error. The rich client is running fine with no issues.

[Former Member · Accepted solution]

Hii Emmanuel ,

Try below steps and check

1. Stop Tomcat.

2. Delete everything in this directory: <Prog Files>\Business Objects\Tomcat55\work\Catalina\localhost
3. Start Tomcat.

Regards

Jeetan