Getting the error "The subdomain does not map to a valid identity zone" in trial account

[former_member791752]

Hello,

I was working fine with my trial account - "70a9356etrial.authentication.eu10.hana.ondemand.com" when all of a sudden it showed this error : The subdomain does not map to a valid identity zone" in trial account".

I extended trial subscription just 1 month ago.

Can you please help?

[mariusobert]

Is it possible that your account requires and extension?

[former_member226 · Accepted solution]

Hi,

This is a known problem with Trial Account. Your trial account suspends every 30 days(see Documentation) and can be extended only up to 365 days.

As you did the last Extention 1 month ago, hence you need to again log on to the BTP trial cockpit and extend the validity of the trial account. Then this error should be gone.

[former_member791752 · Accepted solution]

Hello,

It has been almost a year I have been using the trial account. Now it is again giving the same error : The subdomain does not map to a valid identity zone.

But when I try to extend it using BTP, it still gives the same error.

Can you please let me know if the trial account can be extended after 1 year?

Thanks

Samikshan