DISP + WORK is yellow status in HP-UX OS

[Former Member]

Hi Experts,

Our BW system running on HP-UX platform is Up and Running Fine.

But Available.log shows wrong information as "unavailable"

Checked the process list at os level, "disp+work" is showing as yellow status. with message "Dialogue Queue Info Not Available"

How to correct the data in the available.log.. Kindly let me know how to deal with this.

PS : SAPSTARTSRV.EXE and DISP+WORK under /usr/sap/SID/DVEBMGS<NR>/exe directory are found with same version and patch level..

sapcontrol -nr 00 -function GetVersionInfo 22.05.2017 19:56:16 GetVersionInfo OK Filename, VersionInfo, Time /usr/sap/SID/DVEBMGS00/exe/sapstartsrv, 721, patch 229, changelist 1492399, optu (EXT) (Apr 26 2014, 13:53:32), hpia64, 2014 04 27 21:52:28

/usr/sap/SID/DVEBMGS00/exe/disp+work, 721, patch 229, changelist 1492399, optu (EXT) (Apr 26 2014, 00:56:29), hpia64, 2014 04 27 21:00:36

Thanks and Regards,

K Karna Muhil

[isaias_freitas · Accepted solution]

Hello Karna,

Before restarting the whole application, as suggested by Matt, try restarting the sapstartsrv process only with:

sapcontrol -nr 00 -function RestartService

If it does not help, then I'd suggest that you stop SAP, clean the shared memory ares with "cleanipc 00 remove" (carefull! ensure that SAP is stopped and that no SAP process for the instance 00 is running!) and start SAP again.

Regards,

Isaías