Completion Date for SLA

[Former Member]

Hi All,

Iam working on SLA. I have configured the SLA to my knowledge.

The problem now it the comopletion date is not getting calculated for the tickets that is created.

Where exactly is the configuration that i have to for the compeltion date and time calculation.

It will be useful if any documentation is available for SLA configuration other than additional information.

Kindly forward any documents related to SLA or where can do the configuration for the completion date calculation.

Regards,

Subhashini.

[Former Member · Accepted solution]

Hi Prakhar,

Your reply was very use And i have referred ur replies in the mentioned thread also.

For me,

I have created a service contract and released also. I didn't face any error in that.

The Prodlem where Iam facing is in the contract determination.

Iam trying to configure SLA for change request based on code subject...

in dno_notif the default product is assigned to slfn(transaction type for service desk).

I donot know where to define parameters for chagne request , for the product determination. If I explicitly give the product means the corresponding contract is getting determined.

And finally completion date for that chagne request is not getting calculated..

it will be very helpful if you could guide on this.

Regards,

Subhashini.

[former_member209604 · Accepted solution]

I would like to share the following information with you. It might be helpful in answering your question.

The [Advanced Quick Guide for VARs Service Desk (June 09)|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000122472008E] has been recently updated.

I covers the following topics:

- IBase

- Organizational Model

- Product Maintenance

- Service Level Agreements:

Best regards,

Ruediger