Charm - Change Request -> Normal Change (Follow Up not possible)

[Private_Member_19084]

Hi experts,

I am customizing Normal Change function, to be able to use TMS of Solman.

If I want to make a follow up transaction from Change Request to Normal Change, I don't get the transaction type listed in the popup after clicking on follow up button.

I've checked the customizing and there the setup is fine.

If I set it up, to make a follow up from Change Request to Incident it works, but from Change Request to Normal Change not.

Does anybody have an idea what might be the reason for this?

Kind regards

[rishav54 · Accepted solution]

Hi

No it is not the way of creating normal change.

First of all you need to make the request for change to "Being implemented" status.

Actions- -> Validated,

Actions-> To be approved

Now in scope assignment block assign the scope as normal change or urgent change.

Approval block-> Approve the request

go to actions->Being implemented

You will see the change document will be created.

Thanks

Rishav

[Private_Member_19084 · Accepted solution]

I know, but I want to do with follow up button and on that way it should work right?

Kind regards

[rishav54 · Accepted solution]

Hi Anon

It will not work that way completely as it supposed it to be.

standard functionality will be considered as I had told you.

Follow up normal change creation is not recommended.

If you still want to do, you can add to add in copy controls for same.

SPRO->Solution manager->Capabilities ->IT service management-> Adjust copy controls or followp  creation

But I suspect it will work.

Thanks

Rishav

[Private_Member_19084 · Accepted solution]

Hello Rishav,

I already did the customizing and expected that it works, so that I can adjust the Change Request per our requirements.

But it seems not to be so.

Kind regards

[rishav54 · Accepted solution]

Hi Anon

Oh then unfortunately it will not work that way.

thanks

Rishav

[Private_Member_19084 · Accepted solution]

I tried now with SMCR - original transaction.

The ticket is on IMPLEMENTATION status, however, still the change document isn't created.

How will it be done? Automatically or do I have to make an action/follow up button?

(if I click on follow up button, the poup is empty).

Kind regards

[rishav54 · Accepted solution]

Hi

Check in scope assignment block, normal change should have been created already.

thanks

Rishav