Add Query does not open any dialog box

[former_member213525]

Hello All,

We are using Business Objects Dashboard with version attached in snapshot. While creating a new blank dashboard clicking on "Add Query" Option does not open any window. Is this bug or licensing issue? Do I need to install any patch to fix this issue? We also have designer tool and issue with that is after opening it throws error that license key not found. Please help me fixing this issue.

Thanks,

Sam

Attached: Issue snapshot

Dashboard tool version snapshot

[former_member213525 · Accepted solution]

Issue is resolved, We been using incompatible version of Dashboard with incompatible version of MS office.

Prior to Install:

-Downloaded Dashboard 4.0 SP2

-Installed MS Office 32 Bit(64 is not supported with Dashboard tool)

-Check that CMC should also be of same version for Dashboards to communicate with it.

1)Stop Anti Virus Services

2)Stop all Firewall

3)Go to Regedit and browse through HK_LOCAL_MACHINE->Software->Wow6432Node-->SAP Business Objects->Suite XI 4.0 and delete Xcelsius folder

4)Go to Program files manually and delete the Xcelsius folder from Business Objects

5)Run application using As Administrator

6)After above steps was able to Add universe as Query.

Note: Be informed that Universes with .unv are not supported with this version and higher, Need to convert them to .unx and only then you can use Dashboard tool to create fancy Dashboards.

Thanks,

Sam