The SAP Enterprise Support portfolio of assets, services and tools can help you transform, adopt, integrate and extend your SAP solutions. You have available a range of deliverables including empowerment assets, expert guidance and collaboration, innovation and value realization services and tools, and the mission critical support digital experience.
All of this is detailed in the getting started documents for cloud and on-premise.
With regards to SAP Analytics Cloud, one of the key assets I would like to highlight are the Continuous Quality Check services (or CQC services for short).
In general, continuous quality check and improvement services from SAP connect you with an SAP Expert. This person will analyze your system and/or situation based on real life data from your systems or solution.
Depending on the solution we have a variety available.
For SAP Analytics Cloud we have the following:
CQC for Business Process Performance Optimization (BPPO)
This service analyzes performance-critical BI or planning Stories or application and recommends how to optimize them. You can choose up to 3 such items that you would like to have included in the assessment. The assigned service engineer will align with a point of contact on your side to check on prerequisites for gaining access and deliver the service over the course of one week. You can expect a report with recommendations to optimize performance bottlenecks in the week following.
Read more here.
CQC Going Live Support
A smooth go-live includes technical stability and good performance when you start live operations. These monitoring activities focus on system performance and stability, and to identify showstoppers that may jeopardize the productive state of your SAP solution.
This service offers a more holistic review of the system performance and can also focus on critical reports.
Read more here.
In one of my previous blogs I discussed another high value offering in Expert Guided Implementation virtual workshops for SAP Analytics Cloud.
The below chart should you where both of these services are primarily applicable in accordance with the SAP Activate methodology.
Further Support and Empowerment via SAP Enterprise Support Value Maps
Value Maps are a support and empowerment program from SAP Enterprise Support and are available to you via the SAP Learning Hub. A one-time sign in with your S User is required, and everything thereafter is free as part of your entitlements. We provide:
- Prescriptive Guidance
- Empowerment
- Social Collaboration
- Expert Access
We provide continued support and collaboration around CQC service planning, guidance on our EGI workshops, along with further enablement materials such as best practice documents and e-learnings.
This is a great way for you to safeguard your project milestones and deploy SAP analytics Cloud with confidence.
Check out the SAP Enterprise Support value maps landing page for more and start engaging today!
Quicklinks
- Practical Guide: How to build SAP Analytics Cloud stories using SAP Datasphere
- E-Learning series: SAP Datasphere Connectivity
- Plan your Conversion to SAP Datasphere with BW Bridge, or SAP BW/4HANA
- Safeguard your SAP BW conversion with SAP Enterprise Support services
- Learning Journey - SAP Extended Planning and Analysis (xP&A)
- SAP Analytics Cloud - Deployment Readiness
- SAP Managed Tags:
| User | Count |
|---|---|
| 34 | |
| 17 | |
| 15 | |
| 14 | |
| 11 | |
| 9 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
