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RajeevP
Advisor
Advisor
Application Lifecycle Management (ALM) plays a pivotal role in organizations by enhancing the efficiency of software development and maintenance processes. It aids in resource optimization, elevates software quality, fosters collaboration, and contributes to the overall success of delivering high-quality software products. Organizations without robust ALM tools may encounter challenges, including inefficiencies, communication gaps, and difficulties in delivering successful software products.

 

For over two decades, SAP has been a stalwart supporter of customers on their ALM journey. The latest addition to this commitment is the SAP Cloud Application Lifecycle Management tool. Evolving significantly since its introduction, SAP Cloud ALM has transformed into a highly capable and agile tool, outpacing many established counterparts. Its continuous improvement and the addition of new features in biweekly basis position it as the preferred ALM tool for SAP's Cloud-centric and hybrid environments.

 

Eligibility to use the Cloud ALM tenant extends to customers with a Cloud subscription or Enterprise support contract with SAP, including all RISE/PCE customers. Despite its expansive reach, many customers may not be fully leveraging the tool. This raises question if the customers have open questions on the usage of this tool such as how to subscribe to the tool, optimal setup for supporting the customer's business, integration with other SAP tools for landscape management, staying updated with new features, and on the maintenance of this public Cloud tenant.

 

To address these concerns, the SAP CAS Core Operations for Cloud ALM service (SKU#8015481) offers a comprehensive solution, helping customers fully utilize the Cloud ALM tenant. This service facilitates swift and efficient adoption of the Cloud ALM tool, ensuring organizations understand its benefits and capabilities. In addition to providing a fully managed Cloud ALM tenant, the service handles integration with transport and test automation tools, accelerating the adaptation of the Cloud ALM tool and maximizing its potential utilization.


The core operations for Cloud ALM service is designed to support customers throughout the journey to the RISE world, safeguarding cloud transformation and maximizing the value of investment for implementation projects. It follows a content-driven implementation approach based on SAP's activate methodology, assisting customers in managing project teams, business processes, and contents. During the test phase, the service helps customers centrally plan for test preparation, defect management, and integration with the Tricentis test automation tool, making Cloud ALM the single source of truth for effective test management. The service also integrates transport management tools like CTS or Cloud TMS based on customer requirements, enabling the management of transport movements between systems via Cloud ALM.


The substantial growth of SAP Cloud ALM since 2020 is evident, with numerous features added and more expected in the near future. The SAP CAS for Core Operations for SAP Cloud ALM service becomes invaluable in assisting customers in their ALM journey, ensuring they can adapt to the evolving tool with ease. The service spans three years, during which the SAP delivery team guides customers in understanding new features periodically introduced. Adopting the service now ensures that customers will have SAP experts by their side throughout the ALM journey, optimizing tool usage and providing direct communication with the product team.


 

While SAP Cloud ALM efficiently manages and enhances the efficiency of customer's Cloud and hybrid solutions, transparency in tool usage is essential. The SAP CAS for Core Operation service focuses on providing periodic evaluations of the Cloud ALM tenant usage, ensuring customers stay informed about their tenant’s health. Monitoring and timely updates are crucial aspects of maintaining the availability and effectiveness of any tool, especially those used in critical business operations.

Managed and monitored by SAP experts, the Cloud ALM tenant ensures customers derive maximum benefit from the tool. The service offers periodic updates on features released in the Cloud ALM tenant, tailored for customers' cloud and hybrid landscapes. With support provided by SAP experts, any issues or assistance needed for Cloud ALM gain direct access to the SAP support team and the SAP product team, further enhancing the customer experience in their ALM journey.

Curious to learn more about the service? Reach out to us at SAP_ECS_CAS_CloudALM@sap.com , and we will be more than happy to support you.