on 06-04-2010 10:15 AM
Hi,
I am currently having encoding issue in email send by SRM .
Can some one help me ?
My problem :
When i key in my SC subject/desc through IE7 with encoding unicode (UHT-8). Everything look fine.
After i order the SC, Email will be sending out to the approver.
The email received by approver is including strange character.
Example desciption i putting on SC : Testing Encoding from IE7
Result : Email which received by approver : Testing Encoding from IE7Â.
Can some one advice me on this?
Thanks,
Vanece
Hi.
When i display them in unicode encoding in firefox and ie. The word look fine.
They look fine in BBP_PD as well.
when i trace them in SOST, the word will be look weird.
When i change the encoding setting in outlook to unicode for the email, it work for some email only.
Regards,
Vanece
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Hello Vanece,
>
> (...)
> They look fine in BBP_PD as well.
>
> when i trace them in SOST, the word will be look weird.
> (...)
Problem could come from internal and external data format.
Depending on your SRM release, check OSS notes for report you used to generate approval mail ( RSWUWFMLEC, RBBP_NOTIFICATION_APP, etc.).
>
> (...)
> When i change the encoding setting in outlook to unicode for the email, it work for some email only.
> (...)
Ask to your Outlook team to have a look at Outlook settings.
You can also check OSS note 1319517 - Unicode Collection Note.
Regards.
Laurent.
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