The problems with SAP for ME portal

[SandeshK]

Is it just me or there are others who are hating this new support portal me.sap.com ?

Since today, they removed the option to create an incident(case) from the "Contact Us" link. Now, I have no clue how to create an incident.

And the next frustrating thing is, you cannot search for an incident number directly. There is no incident number field available in the list of fields in the search catalogue.

In the previous version of SAP Launchpad portal, I was atleast able to search for the incident number by giving it in the top search bar. It does not work that way anymore. Do not suggest me to use "Filter" after getting all the incidents in the result list 🙂 . Come on SAP !

How are you guys dealing with this SAP ME ?

Regards,
Sandesh

[amandagong · Accepted solution]

Hi Sandesh,

To crease a case, please goto 'Services & Support' dashboard- click on 'Get Support (Cases, Expert Chat...)'.

Search with Case ID is being worked on. Well noted and we're trying out best to bring it to production asap.

If you need further assistance, our Customer Interaction Center will support you 24*7 Contact Us (sap.com)

BR, Amanda

[SandeshK · Accepted solution]

Thanks Amanda. I was able to find it. I still wish the quick create option is not removed from the Contact Us.
Looking forward for the search on case ID to be available.

[former_member769449]

I hate this new portal.

[jmaizels]

I agree. There are so many navigation problems. Right now I am trying to check the status on some cases and the ID⋐ject field is only 1 character wide. It's not usable. Collapsing the side panel only makes it worse, and there is a lot of white space on the right side, so table size referential is not functional.

I cannot wait until they come out of the FCS version, this is barely beta IMHO.

[Shelly-Corcoran]

The option to search for specific case numbers has now been added to the Central Search option in SAP for Me as mentioned in the following:

• KBA 3363874 - How to search for a specific case number - SAP for Me
• See page 8 of the October 2023 wave release notes