WS00800304 issue - Purchase Contract displayed twice for first approver in My Inbox app

[veronika_skybova]

Hello Experts, 

please, help me with issue of displaying PC twice in My Inbox app for the first approver.

As you can see from Flexible WF administration app, one is already completed (approved by all approvers) and second is still In Process waiting for first approval: 

When first task was approved, that disappeared but not the 2nd task - this still remains in the first approvers inbox.

What could be the issue? 

Thank you very much for all of your prompt answers.
KR
Veronika Skybova

[Jocelyn_Dart]

Hi Veronika, Ok you'll need to look at your workflow configuration in the app Manage Workflows for Purchase Contracts. There are some differences for purchase contracts around reworkable releases so perhaps it might be that? This is the app documentation that should help you https://help.sap.com/docs/SAP_S4HANA_CLOUD/0e602d466b99490187fcbb30d1dc897c/0b59376b880845b8a190bd5a... 

[veronika_skybova]

Additional finding: the second WF task with the same PC was send to My inbox when PC was edited. 

[Jocelyn_Dart]

Hi Veronika, So that sounds like the second approval was triggered by the change to the Purchase Contract? Is that what happened? In which case that might be correct if that is the way your workflow has been configured. That is, the first workflow is to approve the PC, the second workflow is to approve the changes to the PC.

[veronika_skybova]

Hello Jocelyn, yes, that's what happens. Could you please tell me where I can find configurations for changing PC? We have the same logic for PR, but for PR it works fine. I have checked Manage WF for PC app, customization, custom logic - it has all the same settings as PR WF. Could you please advise what I may be missing? Thank you very much