Service call Solutions Knowledge Base

[Former Member]

hello All

I added solutions for items to the Solutions Knowledge Base, however when I am in the Service Call menu and I enter the specific item. If I then go to the "Solutions" window, and enter "Recommend", the "Recommended solutions" window is blank. If I go to FIND though I can find my added solution.

this only happens for a few items.

I have checked and there is no code in the transaction notification. And the Item is Active on the master file.

Your assistance will be greatly appreciated

Janice

[javier_facessantos · Accepted solution]

Hello Janice

"Recommended solutions" is supposed to display only solutions used in similar service calls.

So, I if you have just created the solution, but you haven't used it yet in any Service call, then system cannot propose the solution as a recommended one.

Regards