on 12-23-2007 6:20 AM
Hello friend,
I Just want to know some ans. like what are the things we have to do during support project. i am not having clear idea. so plz guide me
Hi Dear
when you give support to your client and any firm you will have to ensure whether everything is going smooth or not, if not then your client will give you some problem regarding SAP module wise. in Technical terms these problem are called ticket. you will have to give the solution against that Tickets within the specified time
there are Three criterion's (Priorities) to solve the Ticket
1-- High
2--Medium
3--Low
for High you will have to give the solution for that ticket within 4 hrs
for Medium you will have to give the solution for that ticket within 2 days
for Low you will have to give the solution for that ticket within 2 to 6 days
this time duration depends upon Client to client
Thanks
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