Sales Output green, but not sending

[former_member1131571]

When my collegues send a sales confirmation, the output type ZUS1 is green, however customers are not recieving the order confirmations, we have checked all master data in XD02/3. Email addressess are there and correct. The sales confirmations should also come though to our inbox, but this is not happening either. The strange thing is, is that this is not the case for all customers. Any ideas?

[jerryjanda]

Hi, laurench9:

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[jerryjanda]

Hello again, laurench9:

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I hope that this guidance is useful -- and we look forward to your next question for the community!

All the best,

--Jerry

[Lakshmipathi]

Did you check the Determination analysis for that output ?

[Neeraj_Jain]

Hello Lauren Child,

Please check status in SOST for that customer and also share screenshot of SOST to analyse further.

Regards,

Neeraj Jain

[former_member957994]

Hello, I do not have authorisation for TCODE SOST. What else should I do please?

[Neeraj_Jain]

Please connect with your Basis/Security Consultant to get access of SOST or you can request to him to check in SOST transaction that output is triggered or not.