Issues with Emailed Output

[Former Member]

We have many of our customers set up to received their invoices via emailed output from SAP. (Customer receives an email, and the invoice is in a PDF file as an attachment.) We have been using emailed output for invoices for over a year with no issues, but in the last month or so, weu2019ve had customers say that they are getting the email with no invoice/PDF attached.

This is happening randomly u2013 not to only certain customers, etc. A customer could receive an invoice one day, but the next day theyu2019d receive just the email but no invoice.

We have not made any changes to master data.

We use Microsoft Exchange 2007, and are on SAP ECC 6.0.

Has anyone else had a similar problem?

Thanks!

[Former Member · Accepted solution]

It could be network problems at the receiving end.

...network/security setting

...inconsistent Internet Explorer (or whatever) versions produce different results so test to send to different users at different PC

...do they filter their incoming email (check the junk mail folder)?