Error: No customer master record exists for sold-to party XXXX

[former_member562193]

Hi,

The system is giving error in VA21 & VA11 saying "No customer master record exists for sold-to party XXXX"

Can anyone tell why is this error message appearing.

Regards,

Lucky

[Former Member · Accepted solution]

Hi Lucky,

First check whether you have maintained the sales area while creating the customer. If the sales area is not specified then the system will give you an error. Maintain the common distribution channels and divisions.

You mentioned that when you use std account group the error doesn't come but when you use your own account group the error comes. This means that you have not done the partner functions assignment to the account group. Hence when you create the customer in XD01, then in the Sales area data - partner functions screen you will not see any partner function. So no sold to party, no ship to party, no bill to party and no payer.

So when you create the sales order you mention a customer number there in the sold to party field. But there is no sold to party created and hence you are getting the error.

Follow the partner determination procedure and create a new customer.

PARTNER DETERMINATION PROCEDURE

First go to OBD2 – create customer account groups. Here you make new entries, click whether it is a one time customer, description. Also you can do the field selection here for general data, co. code data and sales area data.

Now go to IMG – logistics general – business partner – customers – control – define & assign customer number ranges. Here you define the number range that you want and assign it to your customer account group.

Now go to VOPA – here the selection will be on customer master, click on partner procedures, create the partner determination procedure. After saving it double click on it then you will face with a screen. Here you enter the partner function and you can select if you want the function as mandatory and not changeable.

Then go back, click on procedure assignment, enter your account group in the lower left corner of the screen, press enter then in front of that select your partner determination procedure. Then save it.

Then click on go back 2 times. Here you can see partner functions, click on it, then go to environment in the upper menu and select Acct. grp assignment. Here just select your partner function and in front of that you select your customer account group. Then save it. Now you have completed the pre requisites to create the customer master.

Then go to XD01 and create your customer master.

This will definitely olve your problem. Reward points.

Regards,

Allabaqsh G. Patil