<b>Customer Service (CS)</b>
<i>Purpose</i>
This component supports you when representing, managing and processing all services that you provide to your customers. You can:
<b>Structure and manage technical objects for which services should be performed (for example, technical systems, machines)
Manage data for warranties and business partners
Create service requests
Plan and execute requested services
Bill the costs that arise as a result of the services being executed
Monitor call processing in order to keep to deadlines and agreed response times.
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This function comprises:
<b>Structuring and maintenance of the installed base using technical objects
Warranties, management
Call management, using service notifications, service orders and sales orders
Call monitoring with response and service times
Link between installed base and business partners</b>
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