Business Scenario for SD

[dattatreya1988]

Hi all,

Scenario:

Customer orders 100 qty of material X on 25th Jan. Invoice is generated on 1st Jan.Terms of payment is 30 days, So Payment due date is 1st Feb.

Now customer doesn't pay on 1 Feb, But he returns 50 qty of Material X as defective on 3rd Feb. We have to return him fresh goods ad the customers pays the invoice

What are the documents that will get created. Please mention the relation between these documents (May be in document flow)

Thanks,

Dattatreya N R

[andrea_brusarestelletti · Accepted solution]

Hello,

  the documents to be created depend first of all from the legal requirements of the shipping country and the receiving country, and the documents to be printed.

Consider also that invoice and payment are different step of the business flow.

The most correct way to configure you scenario in my opinion is:

- Standard Sales Order;

- Delivery and good issue;

- Invoice and Accounting document;

Then, if the customer will return defective material, you will create:

- Return Sales Order (with reference to the Invoice);

- Return Delivery;

Then to send back to the customer substitution materials:

- Free goods Sales Order (with reference to the Return Sales Order or to the original Sales Order);

- Free goods delivery;

Best regards,

Andrea