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Service in SAP S/4HANA Cloud Public Edition 2402

DequanXu
Product and Topic Expert
Product and Topic Expert
‎02-01-2024 1:30 PM

This blog shares highlights on Service in SAP S/4HANA Cloud Public Edition 2402.

  • Definition of Periodical Price Increase for Service Contracts
  • Customer 360-Degree View App Updated with Solution Order and Service Contract Information
  • API for Mass Updates of Service Contracts

Watch my video to get a glimpse of the new features:

 

Definition of Periodical Price Increase for Service Contracts

You can now define periodical price increase on service contract items. When the service contract items have auto renewals, the predefined price increases will be automatically applied to billing requests. 

Service contracts are long-term agreements with your customers. You may need to increase your prices in the future. Prices for goods or services may increase rapidly, or you offer your customers discounts for now but need to increase the price later on. 

To deal with the potential impacts of price fluctuations, your company can plan the prices of the provisioned services in advance. To do so, you can predefine prices for service contract items that are planned to be extended through automatic renewal in the future. Your customer service managers can perform this task in the Manage Service Contracts app, with no need for laborious preparation efforts in pricing master data or determination logic.

For more information, see Defining Prices for Auto Renewal.

With this feature, you benefit from reduced manual maintenance efforts through automation and mass processing for pricing updates of service contracts.

  • Define periodical price increase on service contracts
  • When creating billing request lines based on a renewal, the predefined price increase will be applied
  • Predefined future prices will be automatically taken into consideration during service contract auto-renewal process

Watch this demo to have a complete view of the feature.

Demo: Definition of Periodical Price Increase for Service ContractsDemo: Definition of Periodical Price Increase for Service Contracts

 

Customer 360-Degree View App Updated with Solution Order and Service Contract Information

Solution order and service contract documents are available in the Business Documents block in the SAP Fiori app "Customer 360° View" (F2187A). This feature offers you an improved overview of customer-related processes, including sales and service.

You sales force will benefit from increased speed and efficiency with a holistic view on customer activities including solution orders and service contracts.

For more related information, see Service Orders and Service Quotations in the Customer 360° View App

Watch this demo to have a complete view of the feature.

API for Mass Updates of Service Contracts

We have enhanced the API for mass updates of service contracts.

You benefit from reduced contract maintenance efforts through automation and mass processing for contract changes.

With the API for mass updates of service contracts, you can now do the following operations:

  • Repricing: updates of billing request lines with the latest pricing information maintained in the master data
  • Payment method update

For more information, see: APIs for Service

 

CDS Views for Service

The following CDS views are implemented and delivered as C1 Views. See detailed documentation by clicking on the links. 

  • Service Contract Item: This CDS view provides the service document item with the long text (notes) added to the item.
  • Service Contract Item Enhanced: This CDS view provides the prerequisites for answering questions about all relevant aspects and associated data (like partner, pricing, text, reference object, product, and billing request data) of service contract items.
  • Service Contract Item Pricing Element: This CDS view provides the prerequisites for answering questions about pricing elements at service contract item level.
  • Service Document Item Long Text: This CDS view provides the service document item with the long text (notes) added to the item.
  • Service Contract Items with Automatic Renewal: This CDS view provides the service contract items that can be automatically renewed in a time frame provided by the user.
  • Service Document Item Pricing Element: This CDS view provides the prerequisites for answering questions about pricing elements at the service document item level.
  • Service Contract: This CDS view provides key fields and entities related to the service contract header.
  • Service Contract Enhanced: This CDS view provides key fields, entities, and some basic associations to the service contract header.

Discover the latest in Service with our comprehensive learning resources here (click link).

Don’t hesitate to leave a comment and check out our new community page to ask your questions and engage with the experts. Follow the PSCC_Enablement tag to stay up to date with our latest blog posts.

Follow us on @SAP and #S4HANA.

 

📽️ Watch Our Live Sessions

In January 2024, we hosted a series of 19 compelling live sessions to highlight the exciting innovations shipped with the SAP S/4HANA Cloud Public Edition 2402 release. Missed the live sessions? No problem! Take advantage of the entire series or pick and choose the sessions most relevant to you on demand.

 

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There is no customer success without project success and product success! Leverage the unique knowledge and expertise of SAP S/4HANA Cloud experts, partners, and customers, sharing their SAP S/4HANA Cloud implementation project best practices and lessons learned – anywhere, anytime. In this podcast, we give you all ingredients to get to the next level and make your SAP S/4HANA Cloud project a success. Subscribe now and benefit from the shared knowledge!

 

💻openSAP Microlearnings for SAP S/4HANA Cloud

Our openSAP microlearnings for SAP S/4HANA Cloud offer an exciting new learning opportunity. What began with a small batch of 20 videos, has now become a channel with more than 50 microlearnings that have generated over 20,000 views. Today, we cover multiple lines of business such as finance, manufacturing, and supply chain management, and key technology topics like Master Data Management, extensibility, SAP User Experience, and upgrade management. We are continuously adding new microlearnings to our channel, so make sure you check them out.

 

🗣️ Your Voice Matters

You want to learn more and actively engage with SAP subject matter experts on SAP S/4HANA Cloud topics? We have just the right place for you! Join our interactive community where we bring together customers, partners, and SAP experts with a clear mission: To engage with one another about best practices and product solutions. We invite you to explore the ‘one-stop shop’ as the central place for all resources, tools, content questions, answers and to connect with experts who will guide you through your journey to the intelligent, sustainable enterprise.

 

🔎Find All of Our Assets

SAP S/4HANA Cloud is the foundation of the intelligent, sustainable enterprise and is an innovative, robust, and scalable ERP. We at Cloud ERP Product Success and Cloud Co-Innovation offer a service as versatile as our product itself. Check out the numerous offerings our team has created for you below:

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