Warning: Initial participant with role service and Supportteam blocks participant determination

[christianpey]

Hi,

our Users sometimes get this warnings after saving a C4C Ticket. Does anybody know why this warning appears.

Thanks.

[saipeddaiahgari]

Hi Christian,

When a user removes the Service & Support team from header section, it doesn't mean that the party role has been deleted from the ticket. It still exists in the ticket with empty party ID. The reason for this is because, system respects the manual remove over system redetermination. This error is raised because, as the team party id is removed/empty, this blocks the processor determination.

Thanks

Sai.

[christianpey]

Hi Julius,

thank you for your answer. Yes that's the behavior we have sometimes but the field assigned to is filled correctly. See my Hardcopy. We don't know why this warning appears.

Greetings Christian

[Juliuspereira]

Hi Christian,

You might want to check if the below similar situation applies to your use case wherein the users are removing the assigned to.

https://userapps.support.sap.com/sap/support/knowledge/en/2952765

Julius