Dear team,
We are currently implementing C4C (Service) - ECC integration with SAP Cloud Platform Integration. (formerly know as HCI)
Our point of interest is on the transactional part of the integration, the ticket integration
In the activity list ticket for customer support we are able to setup Item Processing Codes to assign in various items inside the Ticket.
I would like your help to understand how does that work with the integration of tickets to ECC as follow up document in order to trigger various events in ECC?
For example the processing code "SRCM" when assigned on an item in the ticket, is it triggering a specific follow up document in ECC?
Is there other configuration that must be done in order to setup specific item processing codes to specific events in ECC? Or is it mapped by default in the 2 systems.
Is this configurable in code list mapping?
Thanks in advance for your comments.
Best Regards,
Dimitris Doulamis
- SAP Managed Tags:
| User | Count |
|---|---|
| 5 | |
| 1 | |
| 1 | |
| 1 | |
| 1 | |
| 1 | |
| 1 | |
| 1 | |
| 1 | |
| 1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.